Returns & Refunds

For hygiene and safety, intimate-wellness products that have been opened, used or had their seal broken are generally not eligible for return.

Damaged, incorrect or missing items

If your order arrives damaged, incorrect or incomplete, contact us as soon as possible with your order details and clear supporting photographs.

Unopened products

Products that remain sealed, unused and in their original packaging may be reviewed by customer care for return eligibility.

Request support

Contact private customer care through WhatsApp, Telegram @PeachPlanetDubai or email dibaizzt@gmail.com. Eligibility and any approved refund method depend on the product condition and applicable requirements.